Contact Us

Member Contacts

If you are covered under a Carelon Behavioral Health employee benefit plan or receive services from Carelon Behavioral Health as part of a publicly-funded program and you need to contact us, you can reach us in a variety of ways:

  • For Medicaid recipients or those people who receive services through one of our state or local publicly-funded programs, one of the links below will help you find the appropriate contact information:

  • For members (employees or their beneficiaries) who enroll in a Carelon Behavioral Health-sponsored mental health benefit plan or employee assistance plan through your employer, please contact us by calling the toll-free number provided to you by your employer.

    This specific toll-free number is typically found on the membership identification card or other informational items (brochures, posters, etc.) supplied by your employer or medical health plan.

  • If you are still having trouble finding contact information, you may also contact us at (866) 477-8208.

  • Finally, you can also contact us online through MemberConnect, our secure online portal for customer service. In addition to contacting us, you can complete a variety of administrative transactions online. It‘s convenient and secure! If you are visiting MemberConnect for the first time, you will need to register first. However, if you are a return visitor, simply log-in and submit an inquiry from the benefits, eligibility, authorization or claim status screen! Our Customer Service professionals will respond to you within 5 business days.


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